FAQs

Please see a list of frequently asked questions below.

If don't see your answer here please email us at hi@kyperco.com

 

When will I receive my order?

We typically ship the next business day. If you're in Canada you will receive your item in 3-7 business days. For U.S. 7-10 business days. For everyone else 14-21 business days. 

What is 'My Bracelet Story'?

'My Bracelet Story' is where you can get a bracelet made based on you, based on your beliefs, your experience, your zodiac, birthstone and more. 

Why does it take longer to receive a 'My Bracelet Story' bracelet?

This is because we allow for one revision, we'll send you an email with a picture of your completed bracelet at which point you can suggest a change/addition/removal of any items, once you give the thumbs up we will ship the next business day. 

Can I get you to customize something for me?

Absolutely, fill out the contact form or reach out to us at hi@kyperco.com and let us know when we can do for you!

Is there a cost for shipping?

As of now, we are offering free shipping worldwide States and Canada.

Do you charge tax?

Yes, we do. Taxes are based on your state or province. 

Where are your natural stone descriptions from?

All of our natural stone descriptions are based on the original workings of 'The Crystal Bible' by Judy Hall.